We re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing eMobility division. In this role, you ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.
Your Key Responsibilities
- Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions
- Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance
- Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned
- Work closely with product and R&D teams to identify recurring issues and contribute to product improvements
- Deliver coaching and feedback to frontline support teams to strengthen first-contact resolution rates and overall service quality
Experience & Skills
- Strong foundation in electronics, IT systems, energy technology, or communication networks
- Several years of experience in technical support or customer-facing engineering roles, ideally within the EV charging or eMobility industry
- Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP)
- Excellent problem-solving and analytical skills, with a structured and collaborative approach to work
- Fluent English communication skills; additional languages are a plus
Education
- Degree in Electrical Engineering, Electronics, or a related technical field
- Alternatively, a completed technical apprenticeship with further qualifications and substantial hands-on experience
For further information please contact jason.manze@earthstreamglobal.
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